Shipping & Returns
SHIPPING & DELIVERY TIMES:
All shipping Australia wide is $25 per item (complimentary). International Shipping is $45 per items (complimentary to US). Most items will be posted from our Australian office within 1-7 business days of receiving cleared payment. Purchases made online via our website, may take up to 15-25 days for delivery. You will receive tracking from Australia Post or DHL.
EXPRESS SHIPPING:
Need your vintage items sooner? We offer express shipping at an additional price, depending on your destination. Please email enquiries@heyluxe.com.au with your order details for more information on pricing.
INSURANCE:
$25 per parcel up to the value of $1500. Should you purchase one or more item over the value of $1500, insurance will be $25 per item. (Insurance is recommended but optional)
AUTHENTICITY:
$39ea (Complimentary) - Receive a personalised Entrupy Authenticity Card to accompany purchased item.
CUSTOMS:
HeyLuxe cannot anticipate possible taxes that may be charged by foreign customs offices. Any additional taxes, fees, tariffs, import duties and surcharges that may be incurred upon delivery are the responsibility of the customer. If you’re unsure if additional charges may apply to your order, please check with the customs office in your country prior to making your purchase.
RETURN POLICY:
All HeyLuxe products are carefully curated and checked for authenticity, quality and preowned/vintage condition. We are not required to accommodate a refund or return if you change your mind. We do not offer refunds or exchanges, unless the item has been grossly misrepresented. If you are unsatisfied with your item, please email enquiries@heyluxe.com.au within 48 hours of receiving your item. If the item is eligible for a return, it must be posted at the customers expense to HeyLuxe within 7 days of receipt. HeyLuxe is unable to offer returns or exchanges on sale merchandise, hair accessories, hats, earrings, bodysuits or swimwear for hygiene reasons.
REFUND POLICY:
Authenticity Guarantee: If an item is found to be non-authentic by a third-party authenticator, we will fully refund the item. The seven-day limit does not apply in this case.
COPYRIGHT:
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of HeyLuxe or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of HeyLuxe, with copyright authorship for this collection by HeyLuxe, and protected by international copyright laws.
Disclaimer:
Please note photos form part of description. Colour may vary depending on phone, screen or lighting. Product spec is described in the listing for accuracy. Other inquiries please email us.
HeyLuxe is not associated or affiliated with any of the brands featured on our page. All registered copyrights and trademarks reserved to the original brand holders.