FAQs

SHIPPING & DELIVERY TIMES:

All shipping Australia wide is $25 per item (complimentary). International Shipping is $45 per items (complimentary to US). Most items will be posted from our Australian office within 1-7 business days of receiving cleared payment. Purchases made online via our website, may take up to 15-25 days for delivery. You will receive tracking from Australia Post or DHL.

EXPRESS SHIPPING:

Need your preloved items sooner? We offer express shipping at an additional price, depending on your destination. Please email enquiries@heyluxe.com.au with your order details for more information on pricing.

INSURANCE:

$25 per parcel up to the value of $1500. Should you purchase one or more item over the value of $1500, insurance will be $25 per item. (Insurance is recommended but optional).

Shipments are fully trackable with signature on delivery. We can only deliver to a home/work street address (no PO boxes or parcel lockers). We highly recommend that you take out shipping protection at checkout for $39, which covers your shipment against loss, damage or theft.

Please see more details on Shipping & Returns page.

Authenticity is a must for us and we pride ourselves in only dealing with 100% authentic items. We authenticate through human authentication via careful, close inspection and we also use electronic authentication using the most reputable authentication expert services in the world – Entrupy. We have complete confidence in the items we sell. Our policy on all our items is 100% lifetime guarantee of authenticity or your money back.

See our Authenticity page here.

We do not do exchange or refunds for change of mind. We make every effort to describe and photograph/film every feature of your item to ensure there is no disappointment. In the very unlikely occasion that an item is proven to be a replica, we will refund you 100% compensating you for shipping also.

Please see more details on Authenticity and Shipping and Returns age.

Unless otherwise stated as brand new/unused, all items are preloved and have been used.

The bags may be in one of the following five conditions:

UNUSED condition: Minor storage or display marks, no difference in appearance compared to a brand-new item.

Excellent, 9.8 NEW condition: This means the bag might have been only used a couple of times. It's almost in brand new condition. Slight signs of use, extremely minor scuff marks, overall excellent appearance.

Great, 9.5 NEW Condition: Light signs of use, minor scuff marks, scratches, or wear on the surface; overall in great condition.

Very Good, 9.0 NEW Condition: Normal signs of use, visible scratches, wear, small stains, or oxidation; overall in very good condition.

Good, 8.5 NEW Condition:Noticeable signs of use or general aging, visible scratches, wear, damage, irremovable stains, oxidation, or aging; still in good condition.

Please refer to photos for details.

We offer the payment options of:

• Visa or Mastercard
• Bank Transfer
  

Please contact us for the bank account if you wish to do bank transfer with a lower price or ask for other payment options.

If the original designer dust bag, receipt and/or other accessory is included with the purchase, then this will be included in the description inclusion for the item on the product page. For our handbags without the original designer dust bag, we include one of our Luxe.It.Fwd dust bags complimentary with your purchase.

Please note that it is more common than not that the previous owners choose not to or forget to keep their dust bag or original receipt. Simply because these may not be included with an item is not an indicator of inauthenticity or otherwise.

Consignment Process

The most popular option as you get back more that you were to sell directly to us. Our fees are among the most competitive on the market 95% of items consign with us are successfully sold. 80% of these items sell within the first month of listing, with some even selling in the same day.

Free Structure

15% of the sales price with a $280 minimum

Take Back Policy

If your item doesn't sell after 6 weeks, you may opt to take it back, free of charge. Our sellers prefer consignment because they get back more than direct purchase.

Please contact us for more details.

The price of an item is determined based upon the market value of like items, which is based on its popularity, colour and condition.

We take great efforts to set our prices fairly based upon the current market value and therefore the stated prices are firm.

No. You can either check out as a guest or create an account at check out to save time in entering your details for future purchases.

If you have any queries that are not listed above, then please contact us and we would be more than happy to assist.